Survey on Users' Needs in the Postal Service Market
The purpose of the survey is to examine users' (consumers' and companies') needs in the postal service market. The surveys examines, for example, use of postal services and needs related to the services in question.
Via the link you find the survey that was carried out by ISS-Otantatutkimus Oy, commissioned by FICORA, as a telephone interview between June and July 2012. The survey is available is Finnish, but the summary of the survey is available in English.