Survey on post agency shops
The purpose of the survey on post agency shops is to measure the level of post agency shops from the standpoint of universal service obligations laid down in the Postal Services Act. The survey examines, for example, the placement of postal items, access to service points, and expertise level of customer services.
Via the link you find the survey that was carried out by Taloustutkimus Oy, on commissioned by FICORA, as a mystery shopping test customer survey between 1 and 12 March 2010. The surveys is available in Finnish.