Enquiries concerning lettersPublished 15.03.2016 Save the graph data as a CSV file
Posti Ltd. provides FICORA each year with information on the number of enquiries concerning letters. The statistics include
- enquiries that remain unsolved
- enquiries concerning letters that have been stated as lost
- letters that have been found as a result of an enquiry.
Unsolved enquiries include, for instance, letters the posting of which cannot be verified. The figure includes enquiries concerning both ordinary letters and registered letters. Since the delivery of ordinary letters is not monitored, usually Posti Ltd. cannot solve the related enquiries. The addressee may also receive the letter after the enquiry has been made.
The percentage of enquiries concerning ordinary letters in 2015 was 0.00033% of the total amount of postal items, which is similar to the situation in the previous years. The percentage of enquiries concerning registered letters in 2015 was 0.059% of the total amount of postal items.
The percentage of damaged letters in 2015 was 0.008% of the total amount of postal items, which is similar to the previous year. This number also includes items that were damaged before entering Posti Ltd.'s sorting process.