FICORA guarantees a minimum level of postal services in Finland, monitors compliance with the Postal Act, as well as advises and guides postal service customers if they experience any problems. FICORA also monitors the development of competition within the postal markets and publishes extensive data on the postal services sector.

News – Post

What can I demand?

Minimum requirements for postal services

Customer rights

  • Secrecy of correspondence
  • Right to use mother tongue
  • Right to compensation for damage

Delivery of post

  • Speed of letter delivery
  • Delivery methods
  • Special rights for persons over 75 years of age and the disabled
  • Placing of mail boxes
  • Service points
  • Density of delivery