Prices of mobile communication services are approaching domestic prices when travelling within the EU
Roaming fees change as from 30 April 2016 - towards domestic price level
During the transition period from 30 April 2016 to 14 June 2017, customers travelling within the EU may use mobile communication services at domestic prices added with a small surcharge. Domestic prices mean the unit prices applied to a domestic subscription in the customer's own country, or if there are no unit prices, the prices are determined similarly as when using the services in the customer's own country. For example, a fixed-cost domestic subscription package also includes the domestic price of roaming services.
Roaming fees as from 30 April 2016 (including VAT):
|Domestic price||Surcharge||Total maximum|
|Calls made||Domestic unit price or pricing mechanism||
EUR 0.062 /
|EUR 0.2356 / call minute|
|Calls received||No domestic price||EUR 0.0141 / received call minute||EUR 0.0141 / received call minute|
|Text messages||Domestic unit price or pricing mechanism
||EUR 0.0248 /
|EUR 0.0744 / text message|
|Data connection||Domestic unit price or pricing mechanism||EUR 0.062 / megabyte
||EUR 0.248 / megabyte|
Multimedia messages sent or received abroad cost the same as using data connection per megabyte. There is no fee for receiving text messages.
Calls are charged per second except for calls that are subject to the operator's connection charge of no more than 30 seconds.
There is no fee for receiving voice mail abroad within the EU. However, listening to voice mail messages is subject to a fee.
Contact your operator's customer service for detailed price information. Operators send their customers a text message containing price information when they arrive in a new country.
Surcharges abolished in periodic travel in 2017
Starting from summer 2017, customers may use roaming services at domestic prices during periodic travel. However, before switching to the new model based on domestic prices, the regulation of wholesale roaming rates must be reformed. The project of reforming regulation on wholesale rates progresses towards the end of 2016.
In order to create a sustainable model based on domestic prices, the operators may restrict using the services at domestic prices to periodic travel. If the services are used widely abroad, surcharges may be added to the prices of roaming that goes beyond fair use. The European Commission will define the limit for fair use in more detail by the end of 2016.
If the operator cannot cover the costs of providing roaming services by domestic prices even for fair use, the operator may apply for a permission to add surcharges with FICORA.
Roaming fees are not applied to calls made from Finland to abroad
Roaming fees are only applied to roaming services used abroad which means that that they do not concern calls made from the caller's own country to abroad. Moreover, these prices are in effect only within the EU, so it is recommended to check the prices from your operator when travelling outside the EU.
Roaming prices are applied automatically to all customers within the EU, unless they have knowingly selected different roaming tariffs or packages.
Financial limit protects from bill shocks
Operators are obliged to provide their customers with at least one financial limit which is not higher than roughly EUR 60. The financial limit guarantees that the consumption of mobile data (excluding multimedia messages) does not exceed the defined limit without the customer's consent. The service increases consumers' opportunities to control unexpected costs of mobile data usage when travelling abroad.
The financial limit must also include the consumption of mobile data services used outside the EU if the network operator of the country that you visit allows the monitoring of real-time consumption. Operators must also inform their customers if it is not possible to obtain data on the consumption of mobile data services used outside the EU.
Automatic message notifies about roaming fees
When customers travel to foreign roaming areas, their own operator informs them of the prices of mobile communication services by sending automatic messages.
The text message includes the basic information on prices of
- making calls within the country you visit and from that country to your own country
- receiving calls
- sending text messages within the EU
- mobile data services
- mobile communication services provided outside the EU.
In addition, the text message contains a free number for requesting additional information and a reminder of the free emergency number 112. The text message must also contain instructions on how customers can stop receiving the automatic price messages.
Operators must also inform their customers, if necessary, of how to avoid inadvertent roaming in border regions. Operators must also notify their customers about automatic roaming data connections and how they are disabled.
The customers' own operator must send them the basic price information on data services as soon as they connect to a data service in the network of another EU country. The basic price information may be sent to a mobile phone or other mobile device by text message, email or via a pop-up window on the customer's computer.
* Member countries of the EU: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom Besides the EU countries, the regulations on pricing of roaming services apply to Norway, Iceland and Liechtenstein.