Everyone is entitled to a functioning telephone subscription

Everyone is entitled to obtain a reasonably priced and functioning telephone connection to their home or place of business. In most parts of Finland, telephone reception is good either as it is or boosted by a GSM desk phone and antenna. FICORA has designated a universal service provider for areas with no commercial supply of telephone subscriptions. The universal service provider is obliged to provide a functioning connection to the customer.

The right to functioning telephone connection means that the user must be able to use the telephone at least in one spot at home or place of business. However, the right to mobile phone reception indoors is not guaranteed, which means that the user may need to improve the reception by connecting an antenna to a GSM desk phone, for example. Read more about how to improve reception in the antenna guidelines . Your operator can also assist you in improving the reception.

If you experience problems with obtaining a functioning telephone subscription, follow these steps:

Read FICORA’s guidelines on improving reception and contact your operator for more instructions, if necessary.

  • In most cases, a telephone connection that functions sufficiently well may be achieved by connecting the GSM desk phone to an antenna that is directed correctly.
  • If the instructions for improving reception do not make a difference, contact FICORA.
  • You can also contact FICORA if your operator says that you cannot have a functioning connection at you address even with an additional antenna, or if your operator fails to assist you.

You can search for a universal service provider providing telephone services in your post code area.

Universal service decisions



Key words: Telephone, Universal service


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