Guidelines on problems in the functionality and availability of telephone and broadband subscriptions
In Finland, consumers and businesses are entitled to a functioning telephone subscription and to a 2 Mbps broadband subscription at their permanent place of residence or place of business. This is called a universal service. The right does not concern summer houses.
In addition, persons with hearing and speech impairment are entitled to a telephone subscription enabling text messages and to internet access enabling video conference services .
Please read the guidelines below for the most general problems in the functionality and availability of subscriptions. Below you also find information on the situations where a universal service may provide a solution to your problem.