Terminating registrar's operations
The notification concerning the termination of operations must be made separately to each customer. For instance, publishing the information only on the registrar’s website is not adequate although it is recommended to use the website as a secondary means of communication. Email is an effective way to reach the customers, but it may also be necessary to attempt to reach the customers by phone.
FICORA recommends that registrars inform each customer well in advance both when terminating and temporarily suspending operations.
FICORA monitors that registrars’ operations comply with law and if necessary, issues a note of any violations. FICORA may decide to temporarily suspend a registrar's operations if the registrar does not remedy its defect or neglect despite of FICORA’s notes.
If FICORA issues a prohibition decision concerning the registrar’s operations, the registrar must notify its customers about this without delay since the customers may have to search for a new registrar in such cases.
FICORA implements the prohibition decision by shutting down the technical interface so that
- the registrar is prevented from registering new domain names or
- the registrar is also prevented from managing its customers’ existing domain names.