Rapid increase in the use of voice and instant messaging services over the Internet

Published 15.08.2017

A consumer survey commissioned by FICORA in spring 2017 describes the use of communications services in Finland from various aspects. The majority of users take care of the passwords, updates and information security for their devices. Nearly one in four users order pay TV channels and more than one in three Internet TV services subject to a charge. Especially, the use of voice and instant messaging services with a smartphone has increased substantially.

In spring 2017, 35 per cent of the respondents used their smart phones for Skype, WhatsApp and Facebook calls and for other such services. The use of Internet calls increased by 10 percentage points from spring 2016. The use of instant messaging, such as WhatsApp and Snapchat, grew to 64 per cent, which is 8 percentage points more than in spring 2016.

72 per cent of Finns watched free Internet TV services of television companies (e.g. Yle Areena, Katsomo and Ruutu). A little less one quarter of Finns subscribed to pay TV channels and more than one third Internet TV services subject to a charge. Video-on-Demand services, such as Netflix, HBO Nordic, C More and Viaplay, were clearly more popular than TV services of television companies in terms of contents subject to a charge.

34 per cent of the respondents said that they use different passwords for different services, 41 per cent said that they use several passwords, and 9 per cent that they always use the same password. Automatic updates were used by two-thirds of Finns. Half of the respondents said that they in some way find out about the information security features of the device before they buy it.

In spring 2017, 3001 Finns over 15 years of age were interviewed over the phone by Kantar TNS Oy. The article about the results is available on FICORA’s website.

Further information

Joonas Orkola, Senior Specialist, tel. +358 295 390 493

Petri Järvikuona, Communications Market Specialist, tel. +358 295 390 104

Email: firstname.lastname(at)ficora.fi

Key words: Information security , Internet , Telephone , Television , Data protection , Mobile broadband , Mobile phone , Password , Smartphone , News , Surveys

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