Four operators authorised to apply roaming surcharges

Published 15.06.2017 | Updated 10.07.2017

Today FICORA has granted DNA, Elisa, Moi Mobiili and Telia an authorisation to apply surcharges to their customers’ roaming consumption in the EU and EEA countries. The authorisation is based on the new EU roaming rules which enter into force on 15 June. The new rules mean significantly cheaper rates for using mobile phones in Europe.

FICORA has granted DNA, Elisa, Moi Mobiili and Telia an authorisation to levy surcharges but the operators themselves decide whether they will apply the surcharges in full, in part or at all. In any case, it will be significantly cheaper to use a mobile phone in Europe.

The new EU roaming rules enter into force today. In principle, customers do not have to pay any additional roaming charges for the fair use of roaming services besides the domestic price. If roam-ing without surcharges causes unreasonable losses for an operator, the operator may apply for an authorisation to apply surcharges.

- The purpose of the authorisation is to ensure that the new roaming rules do not undermine the sustainability of the domestic charging model and lead to a higher domestic price level or changes in the provision of unlimited data packages, explains Marko Priiki, Legal Counsel.

By international standards, the price level in Finland is low and the majority of subscriptions include unlimited data. Finns also travel more abroad than tourists travel to Finland. In addition, Finnish consumers use the largest amounts of mobile data in the world.

- All these factors combined make the situation financially challenging for operators as roaming charges are abandoned, says Petri Makkonen, Deputy Director.

Read more about roaming

Further information:

Petri Makkonen, Deputy Director, tel. +358 295 390 516

Marko Priiki, Legal Counsel, tel. +358 295 390 596

Summary on FICORA's decisions on roaming surcharges

Four telecommunications operators (DNA, Elisa, Moi Mobiili and Telia) have applied for an authori-sation to apply roaming surcharges as from 15 June 2017 with FICORA. Based on their applications, all operators met the conditions for granting the authorisation. An authorisation is granted if the operator establishes that the EU roaming rules cause the operator unreasonable losses. Under the Commission Implementing Regulation specifying the Roaming Regulation, losses are considered unreasonable if they are more than 3 % of the operator's mobile services margin.

Each operator has specified and justified the surcharges in its application and the authorisations have been granted based on the applications. All operators have described the surcharges and related arrangements in their applications to establish that they will not levy more surcharges than is necessary to cover the roaming net margin.

The maximum surcharges applied for by the operators and granted to them (excluding VAT) are:

DNA Oyj

  • EUR 4.6018 per GB of data

Elisa Oyj

  • EUR 7.7 per GB of data (from 15 June to 31 December 2017) and EUR 6.0 per GB of data (from 1 January to 14 June 2018)
  • EUR 0.032 per minute of voice call made
  • EUR 0.01 per SMS sent

Furthermore, Elisa is required to offer subscriptions that include a certain amount of data at the domestic price.

Moi Mobiili Oy

  • EUR 7.7 per GB of data (from 15 June to 31 December 2017) and EUR 6.0 per GB of data (from 1 January to 14 June 2018)

Furthermore, the subscriptions shall include a certain minimum amount of data at the domestic price.

Telia Finland Oyj

  • EUR 7.7 per GB of data (from 15 June to 31 December 2017) and EUR 6.0 per GB of data (from 1 January to 14 June 2018)
  • EUR 0.032 per minute of voice call made (not to consumer subscriptions)
  • EUR 0.0108 per minute of voice call received (not to consumer subscriptions)
  • EUR 0.01 per SMS sent (not to consumer subscriptions)

Furthermore, the consumer subscriptions shall include a certain minimum amount of data at the domestic price. For corporate subscriptions, a daily surcharge can also be applied to certain subscriptions types.

Links to regulations


Roaming Regulation (EU) No 531/2012 (does not include changes which entered into force on 15 June 2017)

Telecoms Single Market Regulation (EU) No 2015/2120 amending the Roaming Regulation

Regulation (EU) No 2017/920 amending Regulation (EU) No 531/2012 as regards rules for wholesale roaming markets

Commission Implementing Regulation (EU) No 2016/2286 on fair use policy

Update at 13.05: links to regulations have been added and the sentence "Under the Roaming Regulation, losses are considered unreasonable..." has been changed to "Under the Commission Implementing Regulation specifying the Roaming Regulation, losses are considered unreasonable..."

Key words: Internet , Telephone , Email , Mobile broadband , Mobile phone , Prices , Subscription , Telecommunications operator , Text messages , News

LinkedIn Print