Improved information on broadband speed in future
In future, operators must specify minimum, normally available and maximum speeds for fixed broadband. In accordance with the new method of indicating speed, the user of fixed broadband must be able to achieve the specified maximum speed at least some of the time. The specified minimum speed must be at least 70% of the maximum speed when the maximum speed is not more than 100 Mbit/s.
Policies concerning the speed of mobile broadband are also amended. In future, an estimated maximum speed must be specified for a mobile connection, and it must be possible to realistically achieve this speed in actual usage conditions. The maximum speed of a connection may not be lower than the advertised speed of the connection.
“Speed is an important quality feature for broadband. The users of the service have the right to receive realistic information to make informed purchase decisions. Specifying the speed as precisely as possible also gives legal security when things go wrong”, says Merja Saari, Head of Consumer Protection.
The new policies require telecommunications operators to amend their contractual terms and procedures. “Operators have now received sufficient information to carry out the changes. FICORA will start monitoring the implementation of the new policies at the end of the year”, says Petri Makkonen, Deputy Director.
FICORA's new policies relate to the EU Regulation on net neutrality which entered into force in April. European telecommunications regulators’ joint guidelines on the implementation of the EU Regulation were published on 30 August 2016.
It is FICORA's duty to monitor that telecommunications operators’ contractual terms are in accordance with the EU Regulation and fair to the consumer.
Marko Priiki, tel. +358 295 390 596
Klaus Nieminen, tel. +358 295 390 528