FICORA's customer information point provides channel search help during frequency changes
Telephone number to the service is +358 295 390 280, and it is open on weekdays from 2 p.m. to 7 p.m.
After the frequency changes have been carried out in one's own area, the channel search for the tv set must be redone. Most tv sets perform the channel search automatically when the search is started. Some tv sets may require that the factory settings are restored before the channel search is performed. However, if there are problems with the channel search after the frequency changes have been carried out in the customer's area, it is recommended to contact FICORA's customer service point.
If there are problems with tv reception, one should turn to the operator maintaining the distribution network. The operator's responsibilities include the investigation of matters related to distribution networks, antenna systems, coverage and reception problems.
The frequency changes will be implemented by areas during 2015 and 2016. Towards the end of this year, the frequency changes in the Northern Finland will concern the areas of Kuusamo, Kajaani, Sotkamo, Rovaniemi and Oulu. Information on the exact schedules is available on Digita's online service www.taajuusmuutos.fi.
The housing companies must inform residents of the date when the tv channel search must be done. Residents of detached houses also need to perform a channel search after the frequency changes have been carried out in their areas.
The frequency changes only concern Digita's terrestrial tv network, but affect most Finnish viewers of terrestrial tv. The changes do not concern households with cable tv, satellite tv or iptv.
The frequency changes are necessary as the so-called 700 MHz frequency range, used by the terrestrial television network, will be switched to the use of wireless broadband at the beginning of 2017.
Map over frequency changes [pdf, 76 KB] (in Finnish)
Suvi Juurakko-Lehikoinen, Head of Fixed Radiocommunication Networks, tel. +358 295 390 446
Tiina Aaltonen, Project Coordinator, tel. +358 295 390 526