Maximum roaming prices will drop

Published 17.06.2014 | Updated 24.06.2014

As of 01/07/2014, mobile phone calls, text messages and mobile data services will become cheaper when travelling within the European Union. The reduction of charges is based on EU's Roaming Regulation determining maximum prices for mobile communications services within the EU.

Consumer and business customer prices are affected by maximum roaming prices. Roaming services mean calls made or received abroad, text messages sent abroad and mobile content downloaded abroad.

Maximum roaming service prices within the EU from 1 July 2014

  • €0.24 per minute for calls made whilst abroad
  • €0.06 per minute for calls received whilst abroad
  • €0.07 per text message sent whilst abroad
  • €0.25 per megabyte for a multimedia message sent or received while abroad.

There is no charge for receiving text messages. The prices are rounded to the accuracy of one cent and they include value added tax.

Maximum prices do not concern calls made from Finland to abroad

The maximum prices are only valid abroad, so they do not concern calls made from one's home country to abroad. Moreover, the prices are in effect only within the EU and in Norway, Iceland and Liechtenstein.

Telecoms operators must also use an automatic message service to inform customers of mobile communications prices as they arrive to another country. In addition, operators must provide their customers with a financial limit service which increases the consumers' opportunities to control unexpected mobile data usage expenses when travelling abroad.

Additional information on roaming

Buying roaming services from a competing operator is possible

As of 1 July 2014, persons travelling within the EU have an opportunity to buy roaming services from a competing operator without having to switch operators, if such substitutable services are available.

Customers are entitled change their roaming provider at any time. Home providers must communicate to all roaming customers the opportunity to choose roaming services provided by a competing operator.

Further information:

Sanna Hughes (available until 19 June), Head of Supervision group, tel. +358 295 390 522
Johanna Tuohino (available from 23 June), Legal Counsel, tel. +358 295 390 637

* information on the rounding of the maximum roaming service prices to the accuracy of one cent has been added.

Key words: Telephone , Mobile broadband , Mobile phone , Prices , Roaming , Text messages , News

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