FICORA continues intensified monitoring of five-day delivery of letters

Itella Posti Oy has given FICORA a clarification of the fulfilment of five-day delivery. According to FICORA's decision issued last June, Itella has violated the obligation of the Postal Act to deliver letters falling within the scope of a universal service on five days a week. As a result of FICORA's survey, the authority continues intensified monitoring of the delivery.

FICORA is of the opinion that interruptions in delivery caused by changes in delivery routes are now under control and the situation has improved considerably compared to the situation in May. However, there have also been other than individual interruptions in delivery as late as in August. In addition, the number of the delivery points falling outside the delivery routes increased slightly at the end of the monitoring period in relation to the average from July-August.

FICORA continues intensified monitoring and requires that Itella submits a new clarification of the delivery points falling outside the delivery route by postal code area and nationwide. This clarification, covering also September and October, must be submitted by 14 November 2014. If there are still more significant interruptions during this time in some areas, Itella must give a clarification of the reasons for these interruptions and of the measures for correcting the situation.

Network of service points still comprehensive

In FICORA's biannual assessment, Itella Posti Oy's network of service points met the requirements set down in the Finnish legislation. At the end of June 2014, 84 per cent of the Finnish population lived within a distance of 3 kilometres from postal service points, collection points and SmartPost automated parcel terminals. 97 per cent of the population lived within a distance of no more than 10 kilometres from a service point. Each municipality also had a service point provided in the Postal Act.

At the end of June, Itella had 101 own service points and 780 postal agency shops. The number of own service points has remained unchanged compared to the beginning of the year, but the number of postal agency shops has dropped slightly. Furthermore, the company maintained 100 parcel collection points and 407 SmartPost automated parcel terminals.

Government Decree on the location of postal service points entered into force on 19 March 2012. Twice a year, FICORA reviews how Itella Posti Oy's network of service points complies with statutes.

More information (in Finnish) on the the requirements of the Postal Act's Decree on the location of postal service points is available at the website Finlex. 

FICORA's decision of 10 June 2014 on the fulfilment of delivery of letters falling within the scope of a universal service (in Finnish).


Key words: Post, Distribution, Letter, Parcel, News


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