Complaints

Complaining about postal distribution

If you are not happy with mail delivery, you can file a complaint to FICORA. On the other hand, the board of construction in each municipality resolves disputes about the placing of mail boxes.

FICORA resolves complaints about mail delivery or the distribution plan made by a postal operator. File a request for decision to FICORA within 60 days after you were informed of the matter under complaint.

Disputes about the placing of mail box

Each municipality's board of construction makes decisions on disputes about the placing of mail boxes. In its decision, construction supervision authorities take into consideration the guidelines FICORA has issued on the placing of mail boxes.

Picking up mail while dispute is pending

If you and the postal operator fail to reach a mutual agreement on the arrangements relating to the reception of postal items and no legally binding decision has been issued in the matter, the postal operator has the right to keep your items available at its establishment. The establishment is determined on the basis of your address.

Matters related to compensation for damage and agreements

Matters related to compensation for damage and agreements

Consumer authorities, such as municipal consumer advisers handle matters related to liability for damage and additional service agreements made with the postal operator. Since the decisions of the Consumers Disputes Board do not have binding force, customers must take their case to a general court of first instance in order to have an enforceable decision.